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A Your Eniton watch is rated 5ATM (Water Resistant 50 meters). This means it is suitable for everyday use and can withstand splashes, rain, and showering. It is also suitable for swimming in shallow water. While our internal testing pushes the limits to 10ATM, we conservatively rate it at 5ATM for long-term reliability. However, we do not recommend wearing it for diving, snorkeling, or high-speed water sports where pressure levels can vary significantly.
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A For optimal performance of your automatic mechanical watch, we recommend regularly winding the crown or ensuring it stays active through daily wear to keep the mainspring charged. Additionally, please avoid strong impacts or vibrations, such as those during intense sports or accidental drops, to protect the delicate internal movement.
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A We back our quality with a comprehensive 12-month warranty that covers repairs for any manufacturing defects or material faults. Please note that this warranty does not cover damage resulting from accidents, improper use, or normal wear and tear. For any after-sales support, simply contact our dedicated customer service team at [insert your email address here]. We will promptly respond and arrange a solution for you.
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A Every single Eniton timepiece undergoes rigorous quality control inspections before shipping. This includes precise timekeeping accuracy checks to ensure reliable performance and a water resistance test to verify it meets our stated standards. We are committed to delivering a watch of exceptional quality and reliability right from the start.
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A Yes, we offer complimentary worldwide shipping on all orders.
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A We partner with DHL/UPS/FedEX for fast and secure worldwide shipping. Most international orders are delivered within 3-7 business days. You will receive a tracking number via email as soon as your order ships.
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A Once we receive the returned item and verify its condition, the refund will be processed within 3-5 business days. The funds will be returned to your original payment method.
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A We offer a one-year hassle-free warranty covering any non-man-made damage or manufacturing defects. If you are not satisfied with your product, you may initiate a return within 14 days of receipt, provided the watch is unworn and in pristine condition.
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A Once an order enters our quality inspection and packing phase (typically within 24 hours), it cannot be modified or canceled to ensure swift delivery for all our customers. Please contact us immediately via email or WhatsApp if you need to make a change.
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A When new limited editions are released, we open an official reservation channel. We recommend following our official website and social media, or subscribing to our newsletter, to be the first to receive launch news and reservation access.
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A Yes, all Eniton watches feature scratch-resistant sapphire crystal. The cases are primarily crafted from hypoallergenic, surgical-grade 316L stainless steel, with some limited editions utilizing exotic metals like titanium.
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A We meticulously select top-tier automatic movements from Switzerland and Japan. Each movement is rigorously tested for accuracy before and after assembly to ensure exceptional performance and reliability.
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A No, you will not. Our prices are all-inclusive. We ship worldwide via DHL Express under a "Delivered Duty Paid" (DDP) arrangement, ensuring you receive your watch without any hidden fees or surprise charges at delivery.
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A Our website supports multiple currency displays, but the final transaction will be charged in your local currency based on your billing address. The payment system will handle the exchange rate automatically.
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A You can reach us through the contact form on our website, our customer service email, or our official WhatsApp. We strive to respond to all inquiries within 24 hours.
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A Eniton is a brand dedicated to high-end mechanical watches, founded on Mr. David's pursuit of eternity (Aeternum) and strength (Tonus). We are committed to fusing exceptional craftsmanship, timeless design, and modern performance to create legacy timepieces for connoisseurs.
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A Absolutely. We provide professional OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services for businesses and brands. For bulk custom order inquiries, please email us at enitonwatch@gmail.com, and our dedicated team will contact you promptly.
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A We are delighted to help you create a unique timepiece. We offer personalization services such as dial engraving and special material selections(It will need extra fee).For more comprehensive OEM/ODM bulk customization projects, please contact us via email to discuss your vision.
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A Every true Eniton watch has a exclusive warranty card, and the personalized quality inspection video sent before shipment also serves as our pledge of authenticity.
